Contact Us

Before contacting us, please determine who you need to contact.

Contact TOEFL® Services at ETS for help with:
  • Your ETS account, including password assistanc
  • Rescheduling a TOEFL iBT® test center appointment to a Special Home Edition appointment
  • Canceling a TOEFL iBT Special Home Edition test appointment
  • Reporting issues with downloading the ETS secure browser
  • Reporting test day issues
Contact ProctorU® for help with:
  • Your ProctorU account
  • Rescheduling a TOEFL iBT Special Home Edition appointment to another Special Home Edition appointment
  • Reporting issues with the ProctorU secure monitoring system
  • Questions about the system requirements for taking the TOEFL iBT Special Home Edition test
Then select the correct customer service below.

TOEFL® Services at ETS

Please have the following information available when contacting TOEFL Services. To avoid delays, make sure that the information exactly matches the information you provided when you registered for your TOEFL test.

  • Name
  • Address
  • Email Address
  • Date of Birth
  • Test Date
  • Registration Number
  • ETS ID Number
  • Live Chat:
  • Live Chat
  • Phone:
  • +1-609-771-7100 or +1-877-863-3546
    Monday–Friday 8 a.m. to 7:45 p.m. US Eastern Time (except for U.S. holidays)
  • Email:
  • [email protected]

ProctorU

Please have the following information (if applicable) available when calling or included in your written correspondence:

  • Name
  • Test Date
  • Email Address used in your ETS account
  • Live Chat:
  • A live chat option is available within your ProctorU account.
    Support is available 24/7.
  • Phone:
  • +1-855-772-8678
    Support is available 24/7.
  • Email:
  • [email protected]
Note: This page provides contact information specific to inquiries about taking the TOEFL iBT Special Home Edition test. For all other inquiries including computer-delivered test registration, test question inquiries and test center complaints, please visit our Contact Us page.

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